We have compiled a list of some of our commonly asked questions for you. If you can't find the answer to your question, please email your query through to hello@koena.com.au

Absolutely! When our team of scientists were developing the unique Koéna formulation, one of the non-negotiable requirements was its suitability for people with sensitive skin. But as with any new skincare product, we always recommend conducting a patch test prior to application. If you experience a rash or irritation, please discontinue use.

Koéna's Dermaceutical Gentle Cleanser removes makeup, impurities, oils and dirt, while also cleansing the skin. It's a gentle alternative with ingredients well known to reduce inflammation and redness.

Koéna Dermaceutical Daily Moisturiser can be used across a range of skin applications. Koéna's patented Resta-Plex formulation was formulated to reduce inflammation, making it particularly impactful to skin prone to eczema and psoriasis or susceptible to moisture-loss, cracking or flaking.

Absolutely! One of the non-negotiables in developing the Koéna formula was ensuring its suitability for the whole family and for young or sensitive skin. Koéna can be safely used by the whole family (including toddlers) and is safe for people of all ages with eczema, psoriasis and dermatitis prone skin.

Yes! Koéna can be applied to your face, its gentle formula alleviates common issues experienced by people with sensitive skin. Just make sure you take care when in close proximity to your eyes and avoid eye contact. If contact occurs, rinse with water.

Since you probably don’t have all day, we’ve summarised the highlights for you:

Our unique Resta-Plex® formulation is patented; a true one of a kind, so you won’t find it anywhere else

When you purchase any Koéna product, 100% of our profits go directly to our amazing not-for-profit partner

It’s backed by years of dedicated scientific research to rehydrate skin prone to dryness, redness, itching and flaking and reduce inflammatory markers that cause skin irritation.

We recommend conducting a patch test prior to using Koéna, especially if you are aware that your skin is particularly sensitive, or if you have experienced reactivity issues with other topical gels and creams.

Cleanser - Use morning and night. Apply product into your hands and massage onto wet face and neck. Rinse with lukewarm water. Repeat if necessary.

Mask - Apply an even amount over a clean, dry face. Leave on for 10 minutes or until completely dry and remove with warm water or a face cloth. Use 2-3 times a week or 1-2 times for dry/sensitive skin.

Moisturiser - apply cream liberally to the skin 2 times per day (or you may wish to apply it more frequently for severe cases if required).

We recommend you follow the usage instructions of each product. See 'How often should i apply Koéna?'

Absolutely. You can also see the full list of ingredients on our website within the product here. We're also particularly proud of the things that are "not found" in Koéna - check out our free-from list here.

Koéna Dermaceutical Daily Moisturiser with Resta-Plex® contains glucosamine derived from crustacea, commonly known as shellfish. It's the shell of the crustaceans and not animal tissue used.

Right here on our website or through our Facebook and Instagram pages. Koéna is proudly available in pharmacies across Australia. For a full list of pharmacies, please see our stockists page for more info

Koéna Dermaceutical Daily Moisturiser is loaded with complex ingredients that have been carefully selected for sensitive skin; therefore, just like your skin, we recommend that absolute love and care be given to your product!

  • Store below 25°C and away from direct sunlight
  • Keep out of reach of children
  • Ensure the cap is secured properly after each use
  • Use within 12 months after opening


  • Store in your car or other random places not designed for skincare products that may expose the product to heat
  • Do not use if the tamper-evidence foil seal is missing or if it's past its use-by-date

Yes, you can. Koéna Dermaceutical Daily Moisturiser can help to reduce the appearance of dryness, redness, cracking, flaking and crusting skin.

Koéna was developed here in Straya, mate. An innovative team of experts with a passion for skincare spent several years in the lab researching and developing the unique Koéna skincare formulation.

Koéna is proudly manufactured right here in in Australia.

Koéna is 100% Australian owned. We are a social enterprise whereby 100% of profits generated from the sale of Koéna products is invested in causes that promote community health and social empowerment. You can learn more about the unique Koéna story here.

No way, we don't roll like that.

Congratulations on your pregnancy! Our product range has no concerning ingredients that will harm your baby as our products don’t contain retinols, retinoids, essential oils or salicylic acids. Many mums including our CEO, Rachel, use our skincare range during pregnancy. However, if you are concerned, we recommend consulting your healthcare professional.