FAQ's

We have compiled a list of some of our commonly asked questions for you. If you can't find the answer to your question, please email your query through to contact@koena.com.au
Yes! When our team was researching and developing the unique koéna formulation, one of the mandatory, non-negotiable requirements was its suitability for people with sensitive skin. We understand the intricate and complex nature of each individual's skin and although was developed specifically for use with sensitive skin, we always recommend conducting a patch test prior to applying it affected areas of skin. If you experience irritation or if a rash occurs, please discontinue use.
Koéna contains an innovative combination of ingredients which means it can be utilised for a range of applications. It contains Resta-Plex® which is a unique combination of ingredients Koéna Dermaceutical Skincare Cream can be beneficial for people with skin prone to eczema and psoriasis, dry, cracked and flaking skin.
Yes! Koéna was developed to be a highly moisturising skincare cream for the whole family including children, toddlers as well as thoughs with eczema, psoriasis and dermatitis prone skin.
Yes, koéna can be applied to your face. If doing so, please take care when in close proximity to your eyes. Avoid eye contact. If contact does occur, rinse with water.
Koéna Dermaceutical Skincare Cream contains Resta-Plex®, our unique combination of active ingredients. The Resta-Plex® formulation is a patented formula, so you won’t find it, anywhere.

Did you also know that by purchasing Koéna branded products, you are directly helping to improve the quality of life of others? To find out more about your great contribution head to www.koena.com/giveback
For the best results, we recommend liberally applying koéna Dermaceutical Skincare Cream to the affected area of skin 3-4 times per day. If required, you may wish to apply the cream more often. We also recommend that you consider conducing a patch test prior to use on any affected areas. You can do this by applying a small amount of koéna Dermaceutical Skincare Cream to an area of skin not affected.
Skin is the largest organ of the human body and it’s important to keep it well hydrated. Regularly applying Koéna Dermaceutical Skincare Cream with Resta-Plex® will help with this hydration. It contains a unique combination of ingredients scientifically developed to help to keep skin moisturised. By following the recommended usage instructions of 3-4 times per day (or as required), you won't be using too much cream.
Yes, each ingredient contained in Koéna Dermaceutical Skincare Cream is listed on the back of our packaging for your reference. The ingredients are also listed on our website within the product section.
Koéna Dermaceutical Skincare Cream with Resta-Plex® contains glucosamine derived from crustacea.
Koéna is available for purchase right here on our website or you can also purchase via our facebook and Instagram pages. You'll find links to them at the bottom of this page.
koéna Dermaceutical Skincare Cream contains a variety of complex ingredients that have been carefully selected for sensitive skin. To help koéna perform at its very best, make sure the cap is secured properly after each use, stored away from direct sunlight and below 25 degrees. koéna Dermaceutical Skincare Cream should be kept out of reach of children and should be used within 12 months from opening. Do not use if the tamper evidence foil seal is missing or if it is past its use by date (located on the top of the tube).
Yes, you can. koéna Dermaceutical Skincare Cream contains scientifically selected ingredients and its mechanism of action can help to reduce the appearance of dryness, redness, cracking, flaking and crusting skin.
koéna Dermaceutical Skincare Cream with Resta-Plex® was developed right here in Australia. An innovative team of experts with a passion for skin care spent several years in the laboratory researching and developing the unique koéna skin care formulation.
Koéna is proudly manufactured right here in in Australia.
Koéna is a 100% Australian owned brand with a special story. The Koéna brand is the brainchild of a philanthropic joint venture of two likeminded Australian businesses who share a common vision. The Koéna brand benefits from their complementary areas of expertise in healthcare. Koéna is a social enterprise whereby 100% of profit generated by the sale of Koéna products is invested in cause related social and healthcare initiatives. You can find out how your purchase is making a positive impact on the lives of others in need.
No, we do not use animals to test out products.